After requesting a cancellation, you will receive confirmation of cancellation via e-mail. In case that you don’t receive confirmation of cancellation on time, please check your Spam folder.
If you want to change or cancel a reservation, please follow the instructions you received in the confirmation via e-mail. Keep in mind that according to the notice period, only a part or the total booking amount is eligible for a refund. We suggest that you carefully read the cancellation policy when booking.